Amour Necklace

Returns:

• We accept returns within 14 days of receiving your order. To qualify, items must be unworn, in their original packaging, and accompanied by proof of purchase.

Non-Refundable Items:

• Personalized, custom, or sale items are non-refundable.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect. For your convenience, we recommend using a trackable shipping service to ensure your item reaches us safely, as we are not responsible for lost or undelivered return shipments.

Refund Process:

1. Email us at info@gemsbya.ca with your order number and reason for return.
2. Ship the item(s) back to us
3. Once we receive and inspect the returned item(s), your refund will be processed to the original payment method within 5-7 business days.

Exchanges:

• Exchanges are accepted for the same item in a different size or style, subject to availability.

Damaged or Defective Items:

• If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll replace the item free of charge or issue a full refund